Electrical Service Manager

Location: Lansdowne, PA
Schedule: Monday–Friday, some overtime, no weekends

About JDV Electric

JDV Electric is a family owned and operated electrical company that has been servicing
Philadelphia and the surrounding counties for over 20 years. We believe in treating our
customers and team members like family. Since day one, we’ve built our reputation on integrity,
excellence, and doing the job right the first time. Our mission is simple — provide safe, reliable
electrical service while delivering an exceptional customer experience and doing the job
right the first time, every time.  

We are a growth-focused, supportive, and high-standard team that takes pride in our work
and each other. If you value teamwork, continuous improvement, and a positive, family-oriented
environment, you’ll feel right at home here.  

Position Summary

The Residential Electrical Service Manager will be responsible for leading, coordinating, and growing our service department. We are a high-performing, process-driven electrical company known for premium service, strong culture, and 4.9 star customer satisfaction rating.  This role combines hands-on service leadership with dispatch operations. You’ll coach technicians, drive KPIs, and keep the board running ensuring every call is matched to the right tech at the right time.  This position reports directly to the owner with no corporate red tape. 

• Lead, mentor, and coach residential service technicians to hit individual and team targets. 
• Provide real-time field support, troubleshooting guidance, and pricing assistance. 
• Drive department performance metrics including revenue, conversion rate, and customer satisfaction. 
• Ensure all work meets NEC code and JDV quality standards. 
• Review completed jobs for accuracy, scope, and profitability. 
• Handle escalated service issues and customer concerns with professionalism. 
• Collaborate with leadership on hiring, onboarding, and training new technicians. 
• Manage the daily dispatch board—assign, reassign, and optimize technician routes for maximum efficiency. 
• Schedule service calls, maintenance visits, and follow-ups based on priority, location, and technician skill set. 
• Monitor technician availability, job status, and real-time progress throughout the day.
• Communicate with customers to confirm appointments, provide arrival windows, and handle rescheduling. 
• Coordinate emergency and same-day service requests, balancing urgency with existing commitments. 
• Track and maintain accurate records in ServiceTitan. 
• Serve as the central point of communication between field technicians, customers, and office staff. 
• Identify scheduling bottlenecks and recommend process improvements to increase daily capacity. 

The JDV Way

How JDV Electricians goes above and beyond to prove we provide superior service”

• Serving the clients by expertly servicing customers’ entire needs.
• Always be courteous, respectful, and pleasant to the customer.
• Wear floor savers while in the client’s home and maintain a neat work area when
  performing a repair or scheduled service.
• Establish rapport and strong communications with clients to sell the right products and
  services.
• Explain the club memberships to the client, giving them an opportunity to join.
• Obey the company Core Values and Team Rules.
• Maintain a clean, organized job site and well inventoried truck.
• Always be safety conscious both on the job and while driving.

Qualifications

• Strong residential electrical troubleshooting experience.
• Solid understanding of NEC and service best practices.
• Experience with service pricing and option-based selling. 
• Proven ability to coordinate schedules, logistics, and multi-tech operations. 
• Leadership and team management.  
• Excellent communication skills—comfortable with customers, technicians, and ownership alike.
• Proficiency with dispatch/scheduling.
• Professional presence and a calm, solutions-first mindset under pressure.

Compensation & Benefits

• Health, dental, and vision insurance. 
• Simple IRA with company contribution. 
• Paid time off + holidays. 
• Ongoing leadership and technical training. 
• Direct access to ownership—no corporate red tape. 
• Salary based on experience. 

Mission Statement​

Here at JDV electric we treat our customers like family providing safe and reliable electrical
service, doing it right the first time, every time. 

Core Values​

• ​Family – We believe in treating our customers and team members like family. ​
• Integrity – We believe in doing what is right even when it is not the easiest path. ​
• Excellence – We believe that you will always do your very best 100% of the time. 

Apply today to become part of a team that values integrity, hard work, and family. At JDV
Electric, we don’t just power homes — we empower people.